What is the exact customer journey and first step when my car gets hit by Texas hail?
Don breaks down step one: don't panic. If dents are visible, immediately call your insurance company to file the claim, then bring the car straight to Dentcraft so Don can handle photos, estimates, and adjuster inspections on your behalf.
Why '10 Dents' From Hail Damage Might Actually Be 100
Don Powell, owner of Dentcraft of Texas in McKinney, answers common paintless dent repair and hail damage questions on Growing Your Business with Buddy Broyles.
Transcript — What is the exact customer journey and first step when my car gets hit by Texas hail?
From Growing Your Business with Buddy Broyles with Don Powell of Dentcraft of Texas.
Don breaks down step one: don't panic. If dents are visible, immediately call your insurance company to file the claim, then bring the car straight to Dentcraft so Don can handle photos, estimates, and adjuster inspections on your behalf.
“Call your insurance agent to file the claim, then call me and bring it to the shop. From there, I handle the claim from A to Z.” — Don Powell
This clip begins at 2:00 in the full episode. Have a question Don did not cover? Book a free in-shop estimate and ask him directly.
More Questions Don Answers
Why do you find way more dents under shop lights than what an adjuster or owner sees outside?
Don explains how natural sunlight hides hail impacts. An adjuster holding a reflector panel outside might count 10 dents on a hood, but under specialized PDR lighting in a controlled booth, there are often 30 to 100+ dents.
Do collision body shops have their own PDR techs or do they subcontract them?
Almost no conventional body shop has an in-house full-time paintless dent repair tech—they subcontract out to independent PDR specialists like Dentcraft. Coming straight to Don cuts out markup and middleman delays.
What is the turnaround time for hail damage and what controls the schedule?
Repairs cannot legally start until the insurance carrier inspects and approves the estimate. That approval alone can take from 24 hours up to 30 days depending on the carrier and catastrophe volume.