Why shouldn't I hire the out-of-town hail repair crews knocking on doors?
After Texas hail storms, out-of-state crews flood North Texas offering free deductibles and big promises. Once storm season ends they disappear, leaving car owners stranded when poor repairs fail. Dentcraft has been in McKinney for 15 years.
Why '10 Dents' From Hail Damage Might Actually Be 100
Don Powell, owner of Dentcraft of Texas in McKinney, answers common paintless dent repair and hail damage questions on Growing Your Business with Buddy Broyles.
Transcript — Why shouldn't I hire the out-of-town hail repair crews knocking on doors?
From Growing Your Business with Buddy Broyles with Don Powell of Dentcraft of Texas.
After Texas hail storms, out-of-state crews flood North Texas offering free deductibles and big promises. Once storm season ends they disappear, leaving car owners stranded when poor repairs fail. Dentcraft has been in McKinney for 15 years.
“They come in from out of town, make themselves look local, and promise the world. Then they leave town and you have zero recourse.” — Don Powell
This clip begins at 18:10 in the full episode. Have a question Don did not cover? Book a free in-shop estimate and ask him directly.
More Questions Don Answers
Why do you find way more dents under shop lights than what an adjuster or owner sees outside?
Don explains how natural sunlight hides hail impacts. An adjuster holding a reflector panel outside might count 10 dents on a hood, but under specialized PDR lighting in a controlled booth, there are often 30 to 100+ dents.
What is the exact customer journey and first step when my car gets hit by Texas hail?
Don breaks down step one: don't panic. If dents are visible, immediately call your insurance company to file the claim, then bring the car straight to Dentcraft so Don can handle photos, estimates, and adjuster inspections on your behalf.
Do collision body shops have their own PDR techs or do they subcontract them?
Almost no conventional body shop has an in-house full-time paintless dent repair tech—they subcontract out to independent PDR specialists like Dentcraft. Coming straight to Don cuts out markup and middleman delays.